TEAM AND SERVICE POLICY

1. Introduction

This Team and Service Policy (“Policy”) is created by Yancheng Lexuan Trading Co., Ltd. (“the Company,” “we,” “our,” or “us”) to define the standards, responsibilities, and operational principles related to our internal team structure and the services we provide. We are dedicated to offering high-quality women’s shoes and delivering exceptional customer service through our commitment, professionalism, and operational consistency.

This Policy serves as a comprehensive guide that outlines how our team operates, how services are provided, and the expectations between our company and customers. By purchasing our products or interacting with our services, customers acknowledge and agree to the terms described in this Policy.

2. Purpose of This Policy

The primary objectives of this Policy are to:

• Establish clarity in how our team supports product and service operations
• Describe service standards customers can expect from us
• Ensure transparency, consistency, and accountability
• Promote fair treatment and mutual respect
• Maintain quality in all interactions involving the sales of women’s shoes

This Policy applies to all members of our organization and all customers interacting with our services.

3. Company Overview

Yancheng Lexuan Trading Co., Ltd. operates from the East Side of Chuangyetuan Service Center, Hede Town, Sheyang County, specializing in the sale of women’s shoes.
Our team structure and services are designed to reflect professionalism, efficiency, and dedication to product quality.

The Company commits to:

• Providing reliable and well-coordinated customer service
• Ensuring each team member follows standardized procedures
• Delivering consistent service across all purchasing and support processes

4. Team Structure

Our team is organized into several functional roles to ensure smooth operations and quality customer service. While we do not list individuals’ names or sensitive internal details, the functional structure is described below for transparency.

4.1 Management Team

Responsible for overall supervision of business activities, product sourcing, policy implementation, and oversight of team performance.
Key responsibilities include:

• Establishing service standards
• Ensuring compliance with internal policies
• Monitoring product quality
• Managing operational workflow

4.2 Sales and Product Support Team

Handles product inquiries, order-related questions, and customer communication.
Responsibilities include:

• Providing product knowledge
• Assisting customers in selecting appropriate women’s shoes
• Handling pre-order and post-order inquiries
• Supporting order-related documentation and updates

4.3 Quality Control and Inspection Team

Ensures women’s shoes meet required standards before delivery.
Responsibilities include:

• Inspecting each product before shipment
• Verifying product conditions
• Maintaining quality criteria
• Reporting defective or damaged items for resolution

4.4 Packaging and Logistics Coordination Team

Manages physical handling, packaging, and coordination with shipping processes.
Responsibilities include:

• Proper packaging of all products
• Organizing shipment preparation
• Ensuring products are handled safely
• Supporting tracking documentation when required

4.5 Customer Support Team

Assists customers with service requests, issues, concerns, feedback, and service-related communication.
Responsibilities include:

• Handling general service inquiries
• Supporting refund, return, or exchange requests
• Providing assistance throughout the service lifecycle
• Offering guidance related to policy processes

5. Team Values and Principles

Yancheng Lexuan Trading Co., Ltd. maintains the following principles to guide team operations:

5.1 Professionalism

All team members must conduct themselves with integrity, courtesy, and respect.

5.2 Transparency

Clear communication is maintained to ensure customers understand procedures, service terms, and product information.

5.3 Accountability

The Company and all team members take responsibility for their roles, actions, and the quality of service delivered.

5.4 Efficiency

We strive to complete tasks in a timely manner, maintain smooth operations, and support customer needs promptly.

5.5 Product Quality Commitment

We commit to offering women’s shoes that meet reasonable quality expectations and undergo proper inspection.

6. Service Standards

6.1 Product Knowledge and Guidance

Our team will provide customers with accurate information regarding:

• Available styles
• Product materials
• Sizes and fit guidance
• Stock availability

6.2 Order Handling

Our service includes:

• Properly recording orders
• Confirming product availability
• Ensuring orders are processed in a timely manner
• Coordinating with logistics to prepare shipments

6.3 Packaging and Care

Every pair of women’s shoes is packaged securely to minimize risk of damage.

6.4 Customer Communication

Customers can expect:

• Clear explanations of any policies
• Respectful communication at all times
• Professional responses to questions
• Guidance when resolving issues related to service or products

6.5 Handling Service Requests

Service teams follow structured steps for:

• Return or exchange requests
• Product-related inquiries
• Quality-related questions
• Order adjustments (when permitted)

7. Pre-Sale Services

Before a purchase is made, our team is responsible for offering necessary assistance.

7.1 Product Consultation

Providing clear descriptions and answering product-related questions.

7.2 Stock Availability Confirmation

Sharing accurate information regarding availability or upcoming restocking.

7.3 Guidance for Selection

Assisting in choosing suitable designs or sizes based on customer needs.

8. After-Sale Services

We provide after-sale support to ensure customers receive assistance after their purchase.

8.1 Order Status Assistance

Customers may inquire about:

• Processing status
• Packaging status
• Shipment coordination

8.2 Product Inquiries After Receipt

If customers have questions about the received product, our team will assist within reasonable scope.

8.3 Issue Reporting

If customers encounter damaged or incorrect products, the customer support team will guide them through proper procedures based on other relevant policies (such as Shipping Policy or Return Policy).

9. Team Responsibilities Toward Customers

9.1 Ensuring Accurate Information

Team members must ensure all provided product information is clear and accurate.

9.2 Ensuring Service Consistency

Team members must follow standardized procedures in handling service tasks.

9.3 Respecting Customer Rights

Customers will be treated fairly and respectfully.

9.4 Maintaining Confidentiality

Any customer-provided information used solely for service purposes must be kept confidential.

10. Customer Responsibilities

To ensure smooth cooperation between customers and our service team, customers are expected to:

• Provide accurate order details
• Offer correct shipping information
• Clearly communicate service-related needs
• Maintain respectful interactions
• Follow instructions provided by the service team

Customers must avoid:

• Providing incomplete or incorrect information
• Abusive behavior
• Misuse of services or policies

11. Service Limitations

Our service obligations are limited to:

• Product-related consultation
• Providing necessary purchase guidance
• Handling service requests within Policy scope
• Offering clear information about products and processes

We are not responsible for:

• External logistics delays
• Issues caused by customer misinformation
• Situations falling outside the service scope described in this Policy

12. Service Process Overview

Step 1: Customer Inquiry

Customers may request service or product information.

Step 2: Team Response

The relevant team member responds and provides the required support.

Step 3: Processing Request

The request is evaluated and acted upon accordingly.

Step 4: Completion

Resolution is communicated to the customer in a clear manner.

Step 5: Follow-Up (If Needed)

Additional support may be provided depending on the situation.

13. Internal Team Standards

To maintain quality, team members are expected to:

• Follow internal training guidelines
• Comply with policies and operational procedures
• Maintain professionalism at all times
• Uphold accuracy in documentation
• Complete tasks within appropriate timeframes

14. Policy Compliance

All team members must strictly adhere to this Policy.
Failure to comply may result in internal corrective action.

Customers interacting with our services must also respect Policy procedures and guidelines.

15. Modifications to This Policy

Yancheng Lexuan Trading Co., Ltd. reserves the right to revise or update this Team and Service Policy at any time as required for operational improvements or compliance.

Any changes take effect as soon as they are published.
Continued use of our services constitutes acceptance of the updated terms.

16. Contact Information

For questions regarding this Policy or for services described herein, customers may contact us using the available communication methods through our official channels.

Company Name: Yancheng Lexuan Trading Co., Ltd.
Address: East Side of Chuangyetuan Service Center, Hede Town, Sheyang County

(No phone, email, or other contact information added, as instructed.)

17. Acceptance of This Policy

By purchasing products from us or interacting with our services, customers acknowledge and agree to the full contents of this Team and Service Policy.