FAQ

1. About Our Company

Q1: Who is Yancheng Lexuan Trading Co., Ltd.?

A: Yancheng Lexuan Trading Co., Ltd. is a specialized footwear trading company located at the east side of Chuangyetuan Service Center, Hede Town, Sheyang County. We focus on offering women’s shoes including casual shoes, fashion footwear, daily-wear models, seasonal styles, and a variety of products designed to meet different preferences and lifestyles.

Q2: What type of products do you sell?

A: We exclusively sell women’s shoes. Our collections include casual shoes, comfort shoes, sandals, boots, flats, heels, and trend-driven seasonal footwear. All products undergo strict quality checks before being shipped.

2. Product Information

Q3: Are your product descriptions accurate?

A: All descriptions, size charts, materials, and product specifications are written based on actual samples and quality inspections. While minor variations may occur due to manufacturing batches or screen color differences, we ensure that all information is as accurate and detailed as possible.

Q4: Do your shoes fit true to size?

A: Most of our shoes follow standard sizing. However, sizing may vary slightly depending on shoe design, material, and production batch. We recommend checking the detailed size guide provided on each product page before placing an order.

Q5: Will the actual product look different from the photos?

A: All product photos are taken under professional lighting conditions and represent the real item. Slight color variations may result from different monitor settings, but we keep such differences to a minimum.

3. Ordering & Payment

Q6: How do I place an order?

A: Simply choose the product, select your size, add it to your cart, and proceed to checkout. You will receive an order confirmation on the screen after completing your purchase.

Q7: Can I modify or cancel my order after placing it?

A: Orders can only be modified or canceled before they are processed and prepared for shipment. Once packaging begins, we cannot guarantee changes. Please review your items carefully before confirming your order.

Q8: What should I do if my order fails or I receive an error?

A: If you see an error during checkout, simply refresh the page and try again. If the issue persists, try placing the order later or check whether your payment method is functioning properly.

4. Shipping & Delivery

Q9: How long does order processing take?

A: Order processing typically takes 1–3 business days. Each item is carefully inspected, prepared, and packed before being shipped.

Q10: How long does delivery take?

A: Delivery time depends on logistics conditions, distance, and courier arrangements. Most packages arrive within the estimated timeframe provided during checkout.

Q11: Do you offer shipment tracking?

A: Yes. Once your order has been shipped, a tracking update will become available through the logistics provider. You may track the movement of your parcel throughout its journey.

Q12: What if my package is delayed?

A: Logistics delays can occur due to weather, customs, transportation restrictions, or courier workload. Such delays are beyond our control, but we continuously monitor shipment progress and ensure that customers receive their parcels as soon as possible.

5. Returns & Exchanges

Q13: Do you accept returns or exchanges?

A: Yes, we accept returns and exchanges under conditions listed in our official Returns & Exchanges Policy. Items must be unused, undamaged, unworn, and in original packaging.

Q14: What items are not eligible for return?

A: Products that show signs of wear, damage, stains, odor, or incomplete packaging are not eligible for return. Customized or special-order footwear is also non-refundable unless defective.

Q15: What if the item I receive is defective?

A: If the product arrives with a manufacturing defect, you can request a replacement according to the detailed procedures outlined in our returns policy. Please retain all packaging and ensure the item remains unused during the process.

Q16: Will I need to pay for return shipping?

A: Return shipping fees depend on the reason for return. If the item is defective or incorrect, the return cost may be waived. For personal-preference returns (such as size issues), the customer may bear the return shipping cost.

6. Product Quality & Standards

Q17: Are your products quality-checked?

A: Yes. Every pair of shoes undergoes material inspection, appearance inspection, size verification, and packaging verification before shipment.

Q18: Do your products have a warranty?

A: We follow a product assurance framework that covers manufacturing defects. Damage resulting from normal wear, misuse, improper storage, or artificial damage is not covered.

Q19: What materials are used in your footwear?

A: Materials vary by style and may include leather, PU leather, mesh, rubber, EVA, textiles, and other footwear-grade materials. Each product page specifies its material composition.

7. Customer Support & After-Sales

Q20: How do I check my order status?

A: After your order is processed, tracking information will be updated through the logistics provider. You may review the tracking history anytime.

Q21: What if I receive the wrong product?

A: If the product received does not match the item ordered (for example, wrong size, wrong color, or wrong model), you can apply for an exchange according to our returns policy.

Q22: What if I encounter a quality issue after wearing the shoes?

A: Wear-related issues are typically not covered unless identified as a manufacturing defect. Please review our quality assurance section for detailed guidance.

8. Product Care & Maintenance

Q23: How should I care for my shoes?

A:

• Store shoes in a dry, ventilated place.
• Avoid prolonged exposure to heat, moisture, or direct sunlight.
• Clean with a suitable brush or cloth based on the shoe material.
• For leather items, use appropriate leather-care products.

Q24: Can my shoes be washed in a washing machine?

A: We do not recommend machine washing unless the product page specifically states it is safe. Hand cleaning helps extend the lifespan of your footwear.

Q25: How do I prevent shoes from deforming?

A:

• Use shoe trees or stuffing when not in use.
• Avoid compressing or stacking heavy objects on top of the shoes.

9. Sizing, Fit & Comfort

Q26: How do I choose the right size?

A: Measure your foot length and refer to the size chart provided on the product page. If you are between sizes, selecting the larger size is often recommended.

Q27: Why does the same size feel different on different shoes?

A: Different shoe designs and materials may affect fit. For example, pointed-toe shoes may feel narrower than round-toe designs even if they share the same size.

Q28: Do your shoes stretch over time?

A: Some materials, such as leather or mesh, may slightly stretch with wear. PU and synthetic materials usually maintain their original shape more consistently.

10. Miscellaneous Questions

Q29: Do seasonal models come back in stock?

A: Seasonal and limited-edition designs may not be restocked once sold out. We recommend purchasing your preferred style early.

Q30: Will I receive notifications about new arrivals?

A: You can check updated collections on our website regularly to discover new seasonal releases, updated styles, and restocked items.

Q31: Are promotions or discounts available?

A: Promotional activities may be listed on the website during special periods. Availability may vary depending on product category and stock volume.