SHIPPING POLICY

1. Introduction

This Shipping Policy (“Policy”) explains in detail how Yancheng Lexuan Trading Co., Ltd. (“the Company,” “we,” “our,” or “us”) manages the shipping, handling, delivery, packaging, and logistical processes for all products purchased from us, specifically women’s shoes. This Policy applies to all orders placed through any sales channels we operate or authorize.

We aim to provide customers with transparent, reliable, and consistent information regarding shipping procedures. By placing an order with us, you acknowledge that you have read, understood, and agreed to all terms outlined in this Shipping Policy.

This Policy is designed to clearly define the responsibilities of both the Company and the customer, establish expectations for timelines and delivery methods, and ensure proper handling of shipping issues, including delays, lost packages, or damaged goods.

2. Scope of This Policy

This Shipping Policy applies to:

• All purchases of women’s shoes made directly through Yancheng Lexuan Trading Co., Ltd.
• Orders shipped from our facility at the East Side of Chuangyetuan Service Center, Hede Town, Sheyang County
• Deliveries handled through carriers selected or approved by us
• Domestic or international deliveries, depending on our shipping availability

This Policy does not apply to:

• Products purchased from unauthorized sellers or third-party resellers
• Items shipped to incorrect addresses due to customer error
• Orders handled by shipping carriers not authorized by us

3. Order Processing

3.1 Processing Time

Order processing refers to the time required for us to prepare, package, inspect, and hand over your order to the shipping carrier.

Processing time may vary depending on:

• Order volume
• Product availability
• Packaging requirements
• Special handling requests (if applicable)

Processing begins only after:

• The order is successfully placed
• Payment is confirmed
• All required order information is verified

We do not ship orders on weekends or public holidays unless otherwise specified.

3.2 Order Accuracy

Customers are responsible for ensuring:

• Correct personal information
• Accurate delivery address
• Correct product selection, size, quantity, and specifications

We are not responsible for shipping errors caused by inaccurate information submitted by the customer.

4. Shipping Methods

We utilize shipping methods appropriate for the delivery region. Shipping carriers may include domestic delivery services, international logistic partners, or other transportation providers.

4.1 Standard Shipping

Standard shipping is the default method used for most orders. Delivery time varies based on destination, carrier load, and logistics conditions.

4.2 Expedited or Priority Shipping

If expedited services are available, customers may request faster delivery. Delivery times depend on carrier availability and geographic location.

4.3 Restrictions

Certain regions may have:

• Limited delivery availability
• Longer transit times
• Additional requirements or restrictions

We reserve the right to refuse shipments to certain locations if delivery cannot be guaranteed.

5. Shipping Timeframes

Shipping time refers to the period between the moment the package is handed over to the carrier and the moment it reaches the customer.

Actual delivery time may vary depending on:

• Destination
• Weather conditions
• Carrier workload
• Customs clearance
• Transportation delays
• Unforeseen logistic disruptions

Any estimated delivery timeframe is for reference only and is not a guarantee.

6. Shipping Fees

Shipping costs depend on:

• Delivery location
• Package weight or size
• Shipping method selected
• Current carrier pricing
• Special packaging requirements

Unless otherwise stated, shipping fees are calculated during checkout.

Shipping fees are non-refundable except where required under applicable laws or under circumstances described in this Policy.

7. Packaging and Handling

All women’s shoe products are carefully packaged to ensure:

• Protection against damage during transit
• Clean and secure packaging
• Proper labeling for safe handling

We may use:

• Shoe boxes
• Protective wrapping
• Corrugated cartons
• Additional cushioning if needed

If your order contains multiple items, we may:

• Ship them in one package
• Ship them separately depending on availability or practicality

8. Shipment Tracking

If the shipping method includes tracking, customers may monitor their shipment’s status and estimated delivery.

Tracking information may include:

• Carrier name
• Tracking number
• Scan records
• Delivery progress

Tracking availability depends on the carrier and shipping method.

9. Delivery Attempts and Requirements

9.1 Delivery Attempts

Carriers may attempt delivery multiple times depending on their policies.

If delivery fails due to customer unavailability or incorrect address, the package may:

• Be returned to the carrier’s facility
• Be held for pickup
• Be returned to us

Returned packages due to customer error may incur additional fees.

9.2 Address Issues

Customers must ensure:

• Full address details
• Accurate postal or ZIP codes
• Correct recipient information

We are not responsible for delays or losses due to inaccurate addresses.

10. International Shipping

If we ship internationally, customers must acknowledge:

• Customs inspections may cause delays
• Duties, taxes, or import fees may apply
• Regulations vary by region

We are not responsible for:

• Customs delays
• Import restrictions
• Additional charges imposed by local authorities

Any refusal to pay customs fees may result in the package being returned or destroyed, with no refund eligibility unless legally required.

11. Lost, Delayed, or Stolen Shipments

11.1 Lost Packages

A package is considered lost only after verification with the carrier.
We do not issue immediate refunds for packages marked as “in transit,” “delayed,” or “pending.”

If the carrier confirms loss, we may:

• Replace the product
• Issue a refund
• Provide an alternative resolution consistent with this Policy

11.2 Delayed Packages

Delays can occur due to:

• Weather conditions
• Carrier backlog
• Transportation disruptions
• Customs processing

We are not responsible for delays caused by external factors outside our control.

11.3 Stolen Packages

If a package is marked as “delivered” but not received, customers must investigate locally.
We are not liable for theft that occurs after confirmed delivery.

12. Damaged Shipments

If a shipment arrives damaged, customers must:

• Inspect the package immediately
• Document damage with photographs
• Report the issue promptly through our available communication methods

We will evaluate the claim based on:

• The condition of the product
• Packaging integrity
• Carrier handling evidence

If confirmed as carrier damage, eligible remedies may include:

• Replacement
• Exchange
• Refund
• Partial compensation

13. Refused or Undeliverable Shipments

Packages refused by customers or undeliverable due to inaccurate information may:

• Be returned to us
• Incur additional storage or return fees
• Be reshipped at the customer’s expense

Refund eligibility depends on:

• Product condition
• Packaging integrity
• Compliance with our return policies

Shipping fees for refused shipments are not refundable.

14. Customer Responsibilities

Customers must:

• Provide accurate order and address details
• Track shipments when tracking is provided
• Ensure availability to receive delivery
• Inspect delivered goods promptly
• Report shipping issues within a reasonable timeframe
• Follow instructions provided in this Policy

15. Company Responsibilities

We are responsible for:

• Preparing and shipping products as described
• Ensuring packaging meets quality standards
• Selecting reliable carriers
• Providing accurate shipping information
• Supporting customers in resolving delivery-related issues

However, our responsibility is limited to what is explicitly stated in this Policy.

16. Limitations of Liability

We are not responsible for:

• Delays caused by carriers
• Customs processing times
• Lost or stolen packages after delivery
• Incorrect addresses submitted by customers
• Carrier service disruptions
• External events beyond our control

Our total liability is limited to the cost of the purchased product.

17. Policy Modifications

Yancheng Lexuan Trading Co., Ltd. reserves the right to update, modify, or revise this Policy at any time based on operational requirements, regulatory updates, or improvements to our processes.

Any revisions take effect once published. Continued use of our services signifies acceptance of the updated terms.

18. Contact Information

For shipping-related questions or assistance, customers may reach us through the communication methods available through our official channels.

Company Name: Yancheng Lexuan Trading Co., Ltd.
Address: East Side of Chuangyetuan Service Center, Hede Town, Sheyang County