Refund and Returns Policy

1. Introduction

This Refund and Return Policy (“Policy”) is established by Yancheng Lexuan Trading Co., Ltd. (“the Company”, “we”, “our”, or “us”) to provide customers with clear, comprehensive, and transparent guidelines regarding product returns, exchanges, cancellations, refunds, and related procedures. This Policy applies to all purchases made from us involving women’s shoes, whether through our online platform or any other authorized sales channels.

We strive to offer high-quality products and a pleasant shopping experience. However, we understand that issues may arise, and customers may occasionally need to return or exchange products. This Policy outlines your rights as a customer, our responsibilities as a seller, and the proper steps to be followed to ensure a smooth and fair process.

By purchasing our women’s shoes, you acknowledge that you have read, understood, and agreed to the terms of this Refund and Return Policy.

2. Scope of This Policy

This Policy applies to:

• All products sold directly by Yancheng Lexuan Trading Co., Ltd.
• All transactions involving the sale of women’s shoes
• All requests related to returns, exchanges, refunds, order cancellations, defective items, incorrect items, or dissatisfaction with the received products

This Policy does not apply to:

• Products purchased from unauthorized sellers or third-party resellers
• Misuse, improper handling, or damage caused by customers
• Products that fall outside the permitted return or exchange period

3. Eligibility for Returns and Exchanges

To qualify for a return or exchange, the following conditions must be met:

3.1 Product Condition Requirements

The item must be:

• Unused and unworn
• Free from stains, odors, or damage
• In its original packaging, including any tags, labels, inserts, or protective materials that were originally included
• In the same condition as received

3.2 Timeframe for Returns and Exchanges

You may request a return or exchange within a specified number of days from the date of receiving the product. (No specific number of days will be stated here because you did not provide one; you may insert the applicable period depending on your business operation.)

3.3 Non-Eligible Items

The following items are not eligible for return or exchange:

• Products that have been used, worn, washed, or altered
• Items damaged due to improper handling by the customer
• Products missing original packaging components
• Clearance items or final-sale items, if applicable
• Custom-made or specially requested variations (if applicable)

4. Return Process

To initiate a return, customers must follow the process below:

4.1 Return Request Submission

Customers should contact us through any communication method available through our official channels.
(We do not list any contact details here because none were provided.)

The customer must clearly provide:

• Full name
• Proof of purchase
• Reason for return
• Photographs of the product showing its condition (if applicable)

4.2 Return Authorization

After receiving the request, we will evaluate whether the product qualifies for a return based on this Policy.
Only after approval will the customer be authorized to return the item.

Unauthorized returns may be rejected and returned to the sender.

4.3 Packaging of Returned Goods

Returned items must be securely packaged to prevent damage during transit.
We are not responsible for:

• Products damaged due to improper packaging
• Lost packages caused by carriers not arranged by us

4.4 Inspection Upon Receipt

Once the returned product is received, our quality control team will inspect the item to verify:

• It matches the return request
• It is complete and in acceptable condition
• No signs of use, alteration, or damage

If the item does not pass inspection, we may reject the return and send the product back to the customer.

5. Exchange Policy

We offer product exchanges under the following circumstances:

5.1 Exchange for Size or Style

If you require a different size or style of women’s shoes, you may request an exchange provided the product is in eligible condition.

Availability of replacement items may vary.
If the desired item is out of stock, you may:

• Select an alternative product
• Wait for restocking (if applicable)
• Request a refund if permitted under this Policy

5.2 Exchange for Incorrect Items

If you receive the wrong product, we will arrange an exchange after verifying the error.

The incorrect item must be returned in unused and undamaged condition.

5.3 Exchange for Defective Items

If a product is defective, damaged upon arrival, or exhibits quality issues, we will replace it after reviewing the claim and confirming product defects not caused by customers.

6. Refund Policy

Refunds may be issued under the following conditions:

6.1 Approved Refund Situations

A refund may be granted if:

• The product meets the return eligibility requirements
• The product is defective or damaged prior to delivery
• An incorrect item was delivered
• The product cannot be exchanged due to unavailability

6.2 Refund Method

Refunds will be issued through the original payment method whenever possible.
If certain payment methods cannot process refunds, an alternative may be provided.

6.3 Partial Refunds

Partial refunds may apply if:

• The returned item shows minimal signs of handling not qualifying as full use
• The product is missing minor packaging components
• The return does not meet full eligibility but may still be acceptable at our discretion

6.4 Non-Refundable Situations

Refunds will not be issued if:

• The product has been used, worn, or altered
• The product was returned without prior authorization
• The return was submitted after the designated return period
• The item was damaged by the customer
• The product was a clearance or final-sale item

6.5 Processing Time

Refund processing times may vary depending on:

• Inspection and approval
• Financial institution processing speed
• Payment system requirements

7. Damaged, Defective, or Incorrect Products

7.1 Reporting Requirements

Customers must report damaged, defective, or incorrect items promptly.
Photographic evidence is required for verification.

7.2 Evaluation of Claims

We will review the provided information and determine whether:

• The defect existed before delivery
• Damage occurred during shipping
• The item received does not match the order

7.3 Remedies

Based on evaluation, we may offer:

• A replacement
• An exchange
• A refund
• A partial refund (if applicable)

8. Order Cancellations

8.1 Cancellation Before Shipping

Customers may request an order cancellation while the order is still being processed.

8.2 Cancellation After Shipping

If the order has already shipped:

• It may no longer be cancelled
• The customer must follow the return process after receiving the product

9. Customer Responsibilities

Customers are responsible for:

• Providing accurate order information
• Inspecting products upon delivery
• Keeping products in unused condition for returns
• Packaging returned products securely
• Following instructions provided by the Company
• Using authorized communication channels to request returns or exchanges

10. Company Responsibilities

We are responsible for:

• Supplying products as described
• Ensuring product quality standards
• Reviewing refund and return requests fairly
• Replacing defective or incorrect items according to this Policy
• Processing refunds within reasonable timeframes

11. Limitations and Liability

11.1 Limitation of Liability

While we take every reasonable step to ensure high-quality products, our liability is limited to:

• The cost of the purchased product
• Replacement or refund, as permitted under this Policy

We are not liable for:

• Customer misuse
• Losses caused by external parties
• Delays caused by carriers
• Unauthorized third-party involvement

12. Modifications to This Policy

Yancheng Lexuan Trading Co., Ltd. may update, modify, or revise this Policy at any time to reflect operational needs, legal requirements, or improved customer service standards.

Any changes will take effect once published.
Continued use of our services constitutes acceptance of the updated Policy.

13. Contact Information

For return or refund requests, customers should contact us through the communication methods available through our official channels.

Company Name: Yancheng Lexuan Trading Co., Ltd.
Address: East Side of Chuangyetuan Service Center, Hede Town, Sheyang County